Why Choose Probrand for IT Services in Birmingham?

Trusted by Birmingham Businesses Since 1992

At Probrand, we combine award-winning expertise with a customer-first approach to deliver IT solutions that work for you. Our certified professionals help businesses across Birmingham stay secure, efficient, and ready to grow.

Whether you need fully managed IT support for your entire infrastructure or co-managed support to enhance your in-house team, we deliver bespoke solutions. With Probrand, boost productivity, reduce downtime, and achieve your business goals seamlessly.

What Does Our Birmingham-Based IT Support Include?

What Our Customers Say About Our Birmingham IT Support

Transform your IT infrastructure with expert guidance from Probrand. From seamless cloud migrations to infrastructure upgrades, we ensure your technology aligns with your business goals.

Learn More About IT Consultancy

Cybersecurity Services

Protect your business with cutting-edge cybersecurity solutions. From penetration testing to compliance and incident response, our Birmingham team ensures proactive protection.

Explore Cybersecurity Services

Comprehensive IT Support Services for Birmingham Businesses

Discover our full range of IT support solutions tailored to meet the needs of businesses in Birmingham and the West Midlands.

IT Helpdesk
Support

Swift resolution of IT issues with proactive updates to keep your business running smoothly.

Device Support & Protection

Secure and optimise your laptops, workstations, and mobile devices with comprehensive support.

Database
Management

Expert management of databases, email systems, and telecom infrastructure to ensure seamless operation.

24/7 Threat
Monitoring

Continuous monitoring and detailed reporting to protect against emerging cyber threats.

Network
Security

Robust firewall protection and advanced security measures to safeguard your business network.

Connectivity
Support

Proactive support for remote access and BYOD setups, ensuring secure connectivity anywhere.

Software
Updates

Regular updates and patches to protect your systems and ensure smooth operation.

Proactive
IT Planning

Collaborate with us to align your IT strategies with your business goals for long-term success.

Flexible Support for SMEs and Internal IT Teams

Discover the key benefits of expert IT support tailored to help your business thrive in Birmingham’s competitive market.

Boost Productivity

Workstations operate up to 23% faster, and downtime is reduced by up to 80%, keeping your team productive.

Cut Costs

Extend your IT infrastructure lifespan by 50% and achieve up to 71% energy savings for cost efficiency.

Enhance Reliability

Enjoy automated security and compliance, ensuring maximum uptime and seamless operations.

Probrand IT Support implementation for Aston Manor in Birmingham

“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Help in Birmingham? Start Here

Discover the Probrand difference with tailored IT solutions, expert guidance, and award-winning service for Birmingham businesses.

Tailored IT Support

Fully managed or co-managed support options designed to align with your unique business needs and goals.

Expert IT Professionals

Certified experts with a focus on continuous learning and delivering the highest standards in IT support.

Innovative IT Tools

Cutting-edge tools that enhance system reliability, security, and overall business productivity.

No Hidden Costs

Transparent pricing with tailored packages, ensuring you only pay for the services you need.

Your Local IT Experts

Based in Birmingham city centre, providing fast, reliable support for businesses across the region.

Proven Track Record

Over 25 years of experience delivering trusted, award-winning IT solutions tailored to business needs.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across the West Midlands and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner

NetApp Certified Gold Partner

Dell Certified Platinum Partner

HP Accredited Silver Partner

VMWare Certified Partner

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Do you cover Apple computers?

Yes, we can provide IT Support to businesses and teams that use any model of Apple computers.

What service areas do you cover?

We provide IT services throughout Birmingham as well as all across the surrounding area. However, we also provide remote support to those who need it. If we can’t walk you through your issues, we’ll send an engineer to wherever you are in the UK.

Can you help with VoIP?

Yes, we have a number of industry partnerships with third-party data communications carriers. Whether your business is working remotely or communicating between offices, we can ensure high-performance connectivity between your devices for a seamless, lag-free experience.

Can you help companies with remote working?

Remote working is more popular with businesses than ever, which is why we strive to ensure a smooth transition from a traditional office setup. We help you provide your team with swift and secure access to the data and applications they need while working from home. With our managed remote access, your employees can access everything they need on their PCs, tablets or smartphones, from wherever they are in the world.

Can you send an IT support engineer to an office?

Sometimes it can be difficult to sort out a customer’s IT problems over the phone. If we feel like you need an engineer to provide some hands-on support, we’ll send one of our experts to help, wherever you’re based in the UK.

Do you offer out-of-hours support?

Yes, we provide 24-hour support. Whenever you’re facing an IT issue, we’ll be available to assist.

What is your standard response time?

Our IT support team answers all calls within 10 seconds. Our specialists will work through your problem with you until it is resolved, and will only send an engineer if your issue requires additional assistance. However large or small of an issue you’re facing, we always strive to meet all agreed-upon SLAs.

Do you offer support to existing IT teams?

Yes. We work with your business as an extension of your current IT department. Our engineers and helpdesk team work collaboratively to offer proactive solutions as well as solve end-user issues.

Why Birmingham Businesses Choose Probrand for IT Services

Certified Engineers

Trust our 45+ certified engineers to resolve IT issues and keep your business running smoothly.

Top-Tier Accreditations

Recognised by top industry accreditations, we guarantee first-class IT solutions and support.

Service Excellence

Delivering top-quality IT support, no matter the size or complexity of your issue.

98% Client Retention

We’re proud of our 98% client retention rate, built on trust and customer satisfaction.

1,000+ Projects Annually

We deliver 1,000+ innovative IT solutions annually, solving challenges for businesses of all sizes.

25+ Years’ Experience

With over 25 years of expertise, we deliver trusted IT solutions tailored to your needs.

Schedule Your FREE
IT Consultation

Get in touch to discuss your IT needs by calling
0800 015 7299 and speaking with a Probrand specialist.