Award Winning IT support

Save time and money with our 24/7 enterprise-level IT support

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IT Support for you and your business

Here at Probrand, we don’t just fix problems, we proactively locate and resolve issues before they have a chance to impact your business operations.

With a team of experienced and dedicated technical engineers, we provide award-winning IT support services to SMEs across all industries. With over 25 years of experience, we are adept at working to tight deadlines and strict budgets. Whatever specific needs you need for your business, we’re dedicated to implementing IT services and solutions that are tailored to your goals.

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A world-class service

IT support for SMEs & Internal IT teams

Fully Managed IT Support for SME's

We understand that with no IT team, IT is a distraction.

Let Probrand be your expert IT team, proactively managing your network, supporting end users and letting you focus on growing the business.

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IT support for IT teams

Probrand can enhance the reach of your team with expertise and capability as needed - whether you have a list of hardware & software that needs supporting or a wish to off load all end user support.

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Why choose Probrand for your IT services and IT solutions?

IT Support Certified Technical Engineers Icon

45+ Certified Technical Engineers

When things go wrong, you need someone whose expertise you can rely on. Our fully certified engineers offer peace of mind, allowing you to focus your attention where it needs to be.

Top Tier Accreditations

We have the proof to back up our claims. We’ve been awarded top industry-recognised accreditations for our first-class services.

Service Excellence

All our IT support is delivered to the highest standards. We’re dedicated to getting your business up and running again, no matter how small or large the issue.

98% Retention

Customer satisfaction is what we strive for, and we’re proud to say that our clients support our expertise and are satisfied with their results.

Over 1k+ Solutions Annually

We help customers innovate and solve problems, and we deliver over 1,000 IT solutions’ projects to SMBs and larger enterprises every year.

25+ years Expertise

We’re experts in our field, drawing on our years of industry experience to provide the IT services you need, when you need them.

Customer feedback that means business

“Fundamentally, with Probrand we have been able to reduce and control our IT overhead more efficiently, eliminate unnecessary downtime, maximise our IT estate and reduce cost of ownership.”

- James Ellis, Financial Director, Aston Manor Brewery (Birmingham)
"We’re a professional company and now we feel backed by a professional IT company."

- Emma White
“I needed managed IT support that I can trust to look after my team while I am busy working on key long term objectives. Proband has exceeded my expectations at every opportunity and have worked hard to support my staff and allow them to do their jobs without me worrying about IT system failure day by day. Being onboarded during the COVID-19 pandemic was seamless and Probrand laid out an plan that required me to do nothing on my part. From myself, Probrand was the best partner I could have brought in and I strongly endorse them.”

- Luke Howard, IT Consultant, Barry Howard Homes.

Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s met

91.94%

Customer Retention

98%

Customer Satisfaction

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Local IT Support at your fingertips

Our local team is here to help.

IT Support Birmingham IT Support Manchester IT Support Oxford IT Support Durham IT Support Sunderland

What support is right for me?

Still wondering what IT support you may need? Why not check out our resource page and see if we've answered your question before you've asked it.

IT Support

When you choose 24/7 IT Support from Probrand, you are choosing to partner with a dedicated provider of IT Support packages tailored to your needs. Our friendly IT Support staff and qualified IT engineers bring over 25 proud years of IT problem-solving heritage to each of our success stories. We take the time to understand how technology drives your business, meaning our range of IT Support services become a critical element of running your business day-to-day.

We are here to act as your outsourced IT partner in monitoring, updating, and protecting your hardware and software assets. Let us facilitate and optimise your IT estate, freeing you to focus on core strategy and business operations. Speak to our expert IT Support team today to discover how Probrand can assist you.