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IT Support Services

Most Organisations Wait Until Something Breaks - Then Panic

Our proactive IT support helps you get ahead of problems before they cost you time, money, or reputation.

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Common IT Challenges We Help Prevent

IT issues shouldn’t slow you down. Here’s what we deal with daily for organisations like yours:

Slow Response Times from Existing Support

Long wait times and unresolved tickets disrupt productivity and frustrate staff.

Overstretched or Non-Existent IT Teams

Internal teams can’t always cover everything. Many SMEs lack dedicated IT staff entirely.

Unplanned Downtime & Business Interruptions

IT failures don’t just waste time - they impact revenue, operations, and customer satisfaction.

Cyber Threats and Compliance Gaps

Without strong support and patching, your organisation risks malware, data breaches, and non-compliance.

IT engineer

Built Around Your Business

UK-based certified engineers
Tailored SLAs and flexible support hours
Support delivered remotely or on-site
Option to include 24/7 support for critical services

Probrand has been extremely flexible with our account... they’ve become an extension of our business.

James Ellis, Financial Director, Aston Manor Brewery

IT Support That Works for You

Whether you're a growing SME without a dedicated IT team, or an internal department needing extra hands, we tailor our support to meet your needs.

Fully Managed IT Support

We act as your complete outsourced IT department - handling everything from end-user support and asset management to patching, updates, security, and strategic planning.

Co-Managed Support for Internal IT Teams

Already have an IT team? We provide backup. Get access to extra expertise, overflow support, holiday/sickness cover, or specialist skills when you need them.

Why Choose Probrand for IT Support?

More than break-fix. More than a helpline. We're a trusted partner that helps your IT drive your organisation forward.

45+ Certified Technical Engineers

From Microsoft to Cisco, our engineers are accredited across a wide range of systems and technologies.

25+ Years of Experience

We've supported thousands of UK organisations - from SMEs to large enterprises.

1,000+ Projects Delivered Each Year

From user onboarding to full infrastructure refreshes, we do it all..

98% Customer Retention

Our clients trust us to deliver - because we do, every time.

Trusted Partnerships

Microsoft Gold Partner | Dell Platinum Partner | NetApp Gold | HP Silver | VMware | Citrix

What You Can Expect from Our IT Support

Helpdesk Support

Friendly, jargon-free assistance for users via phone, email, or remote desktop.

Proactive Monitoring

We detect issues early - from hardware alerts to patch failures - and fix them before they escalate.

Cyber Security & Updates

Automatic updates, patching, antivirus and managed firewalls help keep you secure.

Device and Asset Management

We monitor device performance, manage upgrades, and help extend hardware lifespan.

Remote Work Support

Full support for hybrid and remote teams, including VPNs, mobile devices, and BYOD policies.

Instant Threat Alerts & Monthly Reporting

You’ll always know what’s happening - no surprises, just transparency.

Optional 24/7 Support

Critical operations? We offer round-the-clock support as an upgrade where required.

Onboarding & Offboarding Support

Streamlined setup for new starters and secure deactivation for leavers - ensuring access is always controlled and up to date.

Need Help with IT? Let’s Talk

Whether you want to outsource everything or free up your internal team, our experts can support you.

Featured Case Studies

Aston Manor Case Study Image
Probrand Enables Aston Manor to Brew Success

Discover how the UK's largest independent cider maker reduced IT overheads, increased uptime, and improved business continuity with fully managed IT support from Probrand.

Cullum Morris Powles Case study image
Probrand IT Support Inspires Confidence at Surveyor CMP

Learn how Cullum Morris Powles overcame unreliable support and cut downtime by 20% with a proactive IT partnership that brought stability and professional service.

Probrand has cut our downtime by 20%, increasing productivity and morale.

Emma White, PA, Cullum Morris Powles

Further Reading & Resources

...
The Right IT Support for You

A practical guide outlining what IT support services fit different organisational types.

...
Fully Managed IT Support Brochure

An overview of our managed service offering and the benefits of outsourcing.

Frequently Asked Questions

That’s entirely up to you. Around half of our customers have no in-house IT resource at all, while the other half use us to support their existing team. We can act as your full virtual IT department or simply extend your team with extra knowledge and resources.
No. We offer flexible contract lengths - one, three, or five years. Discounts are available for longer terms, and all new customers benefit from our 90-day satisfaction guarantee to ensure the service is the right fit.
Not at all. We offer monthly, quarterly, biannual, or annual payment options. Most customers choose monthly at no extra cost, but we’re happy to align with your accounting preferences.
Yes. We understand that IT requirements evolve. That’s why we offer flexibility to add, remove or adjust what’s covered at any point to suit your tech landscape.
Our IT Support services are designed for SMEs with 25–500 users. Whether you have no in-house IT or a growing team, we can scale with your needs.
Yes - where required. While not included as standard, we offer optional 24/7 support as an upgrade for critical operations or round-the-clock environments.
We support a wide range of hardware and software across Windows, macOS, Microsoft 365, and beyond. We’re vendor-agnostic and partner with leading tech providers.
Get in touch with us to arrange a no-obligation discovery call. We’ll review your current setup, discuss your goals, and show how Probrand can support your team.
IT support

Get Expert IT Support Without the Hassle

Let Probrand take the pain out of IT support, from reducing downtime to improving efficiency.

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Contact centre

Contact Centre

Procurement Platform Helpdesk

Get assistance with the platform

0121 815 8700
customersuccess@probrand.co.uk
General Enquiries

Speak to our Sales Team

0800 015 7299
IT Support Desk

Support for our Managed Service Customers

0121 248 7932
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