IT support for Internal IT Teams

Let Probrand resolve your end user issues and stretch the reach of your team

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We understand running and deploying IT isn't easy, you're trying to deliver strategy as well as keep the lights on.

Working as an extension of your team, our engineers and helpdesk deliver proactive and break-fix IT Support packages plus complimentary services, that remove the burden of end user issues.

That isn't where our story ends, let our team enhance your current technical capabilities and manpower on projects too.

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What can I expect

Improved Productivity

Fewer end user distractions

Graphic icon of a down arrow indicating a reduction of downtime by 80% to illustrate improved productivity

More time for IT team to focus on core tasks

Reduced Cost & Risk

Graphic icon of a left to right two sided arrow indicating stretching the life of your IT estate by 50% to illustrate reduced cost and risk

Save money to relieve budgetary pressures

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Up to 71% power consumption reduction

Greater Reliability

Automated security and compliance

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Maximum output

Solving end user issues so you can focus on strategy, projects and more.

Our market leading 1st, 2nd and 3rd line IT support gives you qualified professionals to solve end user issues before they impact business; give us a list of assets for break-fix or use our proactive service. We also offer complimentary Cloud & managed IT services, project management and engineers to extend your capability.

What areas can our IT support services cover?

IT Helpdesk support

Our dedicated helpdesk team work tirelessly to resolve any IT support issues quickly and efficiently, keeping you updated until the problem is resolved.

24 hour monitoring

We detect and quarantine any emerging threats with our 24-hour monitoring services, helping to prevent cyber attacks.

Mobile device support

We protect all the data stored on your devices, meaning we can safely remove sensitive data from your computers or laptops in the event they are stolen.

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Workstation & laptop support

We can monitor the performance of your laptop remotely, ensuring the processor, disk space and memory allocation are all running smoothly.

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Connectivity support (including BYOD and remote access)

Our proactive connectivity support means you're able to connect securely from remote locations on all your business devices.

Network Security

We provide network security features and robust firewall protection as part of our IT support package.

Managed databases

We’ll fully manage your databases for you, including email servers, application servers and telecoms.

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Software Updates/Patches & Rollout

By rolling out regular software updates and patches, we keep your business up-to-date and protected from emerging online threats.

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Instant Threat Updates & Regular Reporting

You’ll be updated on all detected threats, including the type, origin, time and duration of any cyber-attacks.

Second to none technical credentials

Microsoft Gold Partner

NetApp Gold Partner

Dell Platinum Partner

HP Silver Partner

VMWare Partner

Citrix Partner

Customer feedback that means business

"We no longer risk losing critical knowledge through staff attrition. Probrand’s expert team both on and off-site provides coverage during sickness and holidays, meaning that The Works is never without the expertise and capability it needs.”

- Geoff Smith, The Works Head of IT
“Probrand has our network security completely covered, and its managed service option means that we don't have to worry about management or configuration.”

- Paul Smith, Sales Sharks Rugby Club
"We’re a professional company and now we feel backed by a professional IT company."

- Emma White

Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s met

91.94%

Customer Retention

98%

Customer Satisfaction