Fully Managed IT support for SME's

Outsource all your IT management worries to our technical experts

Request a Quote Now Speak to an expert 0800 015 7293

We understand that running an SME has its challenges, IT issues cropping up need not be one of them.

Choose the region’s market leader as your IT partner and you can rest easy that we will be proactively looking after your IT 24 hours a day, 7 days a week resolving data breaches, patch updates and hardware failures. We offer a fully managed service to take the burden off you.

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What can I expect?

Improved Productivity

Workstations 23% faster

Graphic icon of a down arrow indicating a reduction of downtime by 80% to illustrate improved productivity

Downtime reduced by
80%

Reduced Cost & Risk

Graphic icon of a left to right two sided arrow indicating stretching the life of your IT estate by 50% to illustrate reduced cost and risk

Stretch the life of your IT estate by 50%

Graphic icon of a powerlead to indicate a power saving of up to 71% to illustrate reduced cost and risk

Up to 71% power saving

Greater Reliability

Automated security and compliance

Maximum uptime

We'll look after your IT so you can focus on business

We're often told by company managers that the relentless tasks required to keep their IT up to date is distracting them from the important tasks in hand to improve and progress their business.

Hand the administration hassle of your systems over to Probrand and we'll proactively take care of it all for you.

What areas can our IT support services cover?

IT Helpdesk support

Our dedicated helpdesk team work tirelessly to resolve any IT support issues quickly and efficiently, keeping you updated until the problem is resolved.

24 hour monitoring

We detect and quarantine any emerging threats with our 24-hour monitoring services, helping to prevent cyber attacks.

Mobile device support

We protect all the data stored on your devices, meaning we can safely remove sensitive data from your computers or laptops in the event they are stolen.

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Workstation & laptop support

We can monitor the performance of your laptop remotely, ensuring the processor, disk space and memory allocation are all running smoothly.

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Connectivity support (including BYOD and remote access)

Our proactive connectivity support means you're able to connect securely from remote locations on all your business devices.

Network Security

We provide network security features and robust firewall protection as part of our IT support package.

Managed databases

We’ll fully manage your databases for you, including email servers, application servers and telecoms.

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Software Updates/Patches & Rollout

By rolling out regular software updates and patches, we keep your business up-to-date and protected from emerging online threats.

Graphic icon of a computer console and a cog to illustrate instant threat updates and regular reporting

Instant Threat Updates & Regular Reporting

You’ll be updated on all detected threats, including the type, origin, time and duration of any cyber-attacks.

Second to none technical credentials

Microsoft Gold Partner

NetApp Gold Partner

Dell Platinum Partner

HP Silver Partner

VMWare Partner

Citrix Partner

Customer feedback that means business

"We no longer risk losing critical knowledge through staff attrition. Probrand’s expert team both on and off-site provides coverage during sickness and holidays, meaning that The Works is never without the expertise and capability it needs.”

- Geoff Smith, The Works Head of IT
“Probrand has our network security completely covered, and its managed service option means that we don't have to worry about management or configuration.”

- Paul Smith, Sales Sharks Rugby Club
"We’re a professional company and now we feel backed by a professional IT company."

- Emma White

Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s met

91.94%

Customer Retention

98%

Customer Satisfaction